Contact Us
This page tells you how to reach the editorial team behind Top Sports Betting Sites, what we can realistically help with, and where to go instead when your issue sits with a sportsbook rather than with us. If you've spotted an out-of-date bonus term, a payout that stalled, or a page that reads wrong, contact us and we'll look at it.
How to reach the editorial team
Email is the only channel we run. Write to [email protected] and your message lands with the review team directly. We read everything and aim to reply to genuine reader enquiries, though we prioritise reports that affect the accuracy of a live page.
To save a round trip, include as much of the following as applies:
- The sportsbook or brand you're writing about, named exactly as it appears on the site.
- The page you were reading, and roughly where on it the problem sits.
- Dates — when you registered, deposited, requested a withdrawal, or claimed a bonus.
- The amount in CAD, and the payment method used.
- Screenshots of terms, cashier screens or support transcripts, where you have them.
- Your province or territory, if availability or eligibility is part of the question.
Please don't send account passwords, full card numbers, crypto private keys or seed phrases, or scans of ID documents. We never need them, and no legitimate operator or review site will ask for them by email.
Where commercial relationships fit in
Top Sports Betting Sites earns commission when a reader signs up through some of the links on this site. That funds the research, and it does not buy a position in any ranking or a softer write-up. Operators can contact us to correct a factual error or update a bonus term. They cannot contact us to move up a list. If you believe a page reads as though money changed hands, say so in your email and point to the sentence — that is exactly the kind of message we want.
What we can help with, and what we can't
| Bring this to us | Take this to the sportsbook |
|---|---|
| A bonus figure, rollover multiple or expiry date on our pages that no longer matches the operator's terms | Whether a specific bonus has credited to your account |
| A pattern of slow or refused payouts at a brand we list | The status of your individual withdrawal |
| Corrections to market coverage, banking options or app availability described in a review | Account verification, document uploads and KYC queries |
| A brand you think doesn't belong on this site | Settled-bet disputes, voided wagers and odds errors |
| Feedback on the site itself — navigation, mobile layout, broken links | Self-exclusion and deposit-limit requests on your account |
We are an independent comparison publisher. We hold no accounts on your behalf, cannot access operator systems, cannot release a payment and cannot overturn a settled bet. What we can do is record what happened and let it shape how a brand is rated and described here.
Reporting a problem with a listed sportsbook
Reader reports carry real weight in our rankings, because payout reliability is the one thing a review can't verify from the outside. If a withdrawal has stalled, work through this order:
- Check that verification is complete. Most delays trace back to outstanding ID, proof of address or payment-ownership documents.
- Re-read the withdrawal terms — minimum and maximum limits, weekly or monthly caps, and any pending wagering attached to a bonus.
- Raise it with the operator's support in writing and keep the transcript.
- If the operator's international licensing body offers a complaints route, use it, and note the reference.
- Then email us with the timeline. We'll look at whether other readers have reported the same thing.
The brands we cover, and why they're listed
The operators ranked on Top Sports Betting Sites accept players from across Canada and run under international licences. They are not licensed by a Canadian provincial regulator, and an offshore licence is not an approval from any Canadian government body — it's a different framework with different protections. That distinction matters most when something goes wrong, which is why we ask readers to tell us when it does.
Three of the highest-ranked brands on the site, and the kind of thing worth flagging about each:
Betninja — top of our list, so held to the strictest standard
Betninja sits at number one with an editorial rating of 10.0, and the advertised welcome package is €1,000 plus 100 free spins. The obvious limitation for a Canadian reader is right there in the currency: the headline is quoted in euros, so what you actually see credited depends on the conversion applied at the time and on whether the account supports CAD balances. Bonus funds come with wagering requirements and time limits set by the operator, and those terms change without notice — if the figure on our page has drifted from the one in the cashier, that is a correction worth emailing us about. Because it leads the ranking, this is the brand we most want reader reports on.
WinnerIsland — the largest advertised package we list
WinnerIsland is rated 9.8 and advertises $2,500 plus 100 free spins, the biggest headline figure in the top tier. Large packages are usually tiered across several deposits and attached to heavier rollover, so the sum shown is a ceiling rather than an expectation. Reader feedback here tends to be most useful on two points: whether the tiers credited as described, and how long verification took before the first withdrawal cleared. Tell us the dates and the method, and we'll factor it in.
Cashed — a smaller, plainer offer
Cashed also carries a 9.8 rating with a 100% match up to €100. The modest size is the point: a smaller matched amount is usually quicker to clear than a four-figure package, which suits bettors who dislike carrying rollover. The limitation is equally plain — the ceiling is low, and it's quoted in euros rather than CAD, so higher-stakes bettors will get little from it. If the match percentage, cap or qualifying deposit differs from what we've published, send us a screenshot of the terms page.
Rated brands at a glance
| Brand | Editorial rating | Advertised welcome offer |
|---|---|---|
| Betninja | 10.0 | €1,000 + 100 free spins |
| WinnerIsland | 9.8 | $2,500 + 100 FS |
| Cashed | 9.8 | 100% bonus up to €100 |
| SlotsGem | 9.8 | 300% up to 10,000 CAD + 750 free spins |
| CoinPoker | 9.8 | 100% rakeback deal |
| Vegasnow | 9.6 | 100% up to $100 |
| HugoCasino | 9.5 | Up to A$8,250 + 275 free spins |
| Crowngreen | 9.3 | 250% up to €6,000 / $9,000 + 250 FS |
| Slotowl | 9.3 | Up to $1,777 + 777 free spins, plus 50 no-deposit spins |
| CrownPlay | 9.3 | 250% up to CA$4,500 + 350 free spins + 1 bonus crab |
Every offer above is subject to the operator's own wagering requirements, minimum deposit, game or market weighting, maximum bet while a bonus is active, and expiry window. Ratings are our editorial assessment, not customer-review scores. Where an offer is quoted in a currency other than CAD, conversion is handled by the operator.
Money questions we're asked most
Reading Top Sports Betting Sites costs nothing and requires no account with us. All cost sits on the operator side: a qualifying deposit to open a welcome offer, the stake you put at risk, and any fee the operator or your payment provider applies. Deposit and withdrawal methods differ by brand, and the ones Canadian bettors ask about most are Interac, bank cards, bank wire, money transfer, voucher or player-to-player transfer, and cryptocurrency.
- Crypto is usually the fastest route out once verification is done, but it carries network fees and exchange-rate exposure that a CAD bank transfer doesn't.
- Interac and card deposits tend to be instant in, while payouts often return by a different method, which can add days.
- Bank wire is the slowest of the common options and the most likely to attract a fee at the receiving end.
- Weekly and monthly payout caps matter more than headline speed if you win big — check them before you deposit, not after.
We publish times and limits as the operator advertises them, not as tested results. If your real-world experience differs materially, that is a report we want.
Betting markets and side products we write about
Enquiries about coverage are welcome too. Our reviews look at the sports Canadian bettors actually follow — NHL, NFL, NBA, MLB and soccer, alongside golf, MMA and horse racing where a racebook is attached — and at bet types including moneyline, point spread, totals, futures, parlays, same-game parlays, prop bets and live in-play markets. Pricing, reduced juice and betting limits are part of every assessment.
Most of the operators on this list run more than a sportsbook. Casino slots, table games, live-dealer rooms and, in CoinPoker's case, a poker room with a rakeback deal, sit alongside the betting product on the same account and the same wallet. Those side products usually have their own bonus terms and their own wagering weighting, so a sportsbook bonus and a casino bonus rarely behave the same way. If your question concerns the casino side, say so — it changes the answer.
Eligibility, licensing and responsible gambling contacts
The legal minimum age for gambling in Canada is 18 or 19 depending on your province or territory, and operators may set their own higher threshold. Availability, provincial rules and what is permitted locally vary, so check your own jurisdiction before you register. The brands listed here operate under international licences and accept players across Canada; they are not provincially licensed, and we don't present them as such.
If you're contacting us about gambling harm rather than a review, please don't wait on our reply — our responsible gambling page lists the practical steps and support routes, and every operator is obliged to action deposit limits, cooling-off periods and self-exclusion on request. For questions about who writes these reviews and how the rankings are built, see who we are and how we rate sportsbooks. Our terms and conditions set out what this site is and isn't responsible for, and readers who arrived here looking for casinos outside the GamStop scheme will find that covered separately.
How we handle what you send
Messages go to the editorial team and are used to check, correct or re-rank a page. We don't sell reader details, and we don't pass your name to an operator without asking you first — if resolving something means quoting your case, we'll check with you before we do. Anonymous reports are fine; they just carry less weight, because we can't follow up on the detail.
Corrections are the fastest thing we act on. If you can show that a figure on this site is wrong, send the evidence and we'll fix the page and note the date. That is genuinely the most useful email we get.